Exchanges and Returns
Online exchanges
We hope that you love your Forbidden Hill item – however if you have changed your mind, we accept exchange or return requests within 30 days of receipt of your order.
Your item can be exchanged for the same item in a different size or colour, subject to availability. Exchanges for a completely different item are accepted at the discretion of Forbidden Hill. Items can only be exchanged if they are in perfect condition and have not been worn or used. Exchanged items can only be dispatched after the returned items have been received and undergone a quality control check.
For products that are damaged, faulty or incorrectly shipped through our own error, we would be happy to exchange it for the same item within 30 days of receipt of your order.
Returns
You may return items that are in perfect condition and have not been worn or used. You’ll receive an email confirmation once the returned items have been received and undergone a quality control check. You can expect your refund within 14 days, which will be issued in the form of the original payment. Please allow one to two billing cycles for your account to be credited.
Gift exchanges
Gifts can be exchanged for the same item in a different size or colour, subject to availability. Gift exchanges need to be accompanied by the original online purchase receipt or an online gift receipt. Items can only be exchanged if they are in perfect condition and have not been worn or used.
Shipping your return
To exchange or return an item, please contact us at customer.service@forbiddenhill.com
See also:
Shipping and Delivery